Our internet is powered by Starlink, with three Wi-Fi routers positioned around the property for better coverage.

Use the Wi-Fi network closest to your accommodation and scan the QR code to connect automatically.

Lake House, Treehouse Apartment, Cozy Cabin - (Front of the Property)

Username: VengaStar

Password: tucasa123

Garden Loft, Bouldering gym - (Middle of the Property)

Username: Bouldering Gym

Password: crimp123

Guesthouse, Gazebo Area - (Back of the Property)

Username: Guesthouse

Password: tucasa123

The water that is provided on our property is safe to drink. We have a big water filtration system where the water enters the property. Even shower water is clean. During a power outage, the water is still filtered, however, our UV filter will not work. Best to drink from the designated filtered water bottles and pots you will find located in the kitchens.

Living in Guatemal, we occasionally experience power cuts, both planned and unplanned . We appreciate your understanding during these times.

• The WIFI will not work during power cuts.

• Only drink from the filtered water pots and bottles.

Please be careful with food and water here in Guatemala. While food is generally safe, its still best to wash and disinfect raw food. A bit of vinegar or bicarbonate soda will kill bacterias efficiently. In case you are experiencing a bad bely, feel free to reach out. We have a lot of experience over the years of living here and can share some helpful tips.

We have two communal kitchens available for guests to use, with everything you should need to cook a delicious meal — or anything else your heart desires! Feel free to make yourself at home and use the kitchen facilities during your stay.

Please label your food:
We kindly ask that you write your name on any personal food items using the masking tape and pen provided. This helps everyone know what belongs to whom and keeps the communal fridges and storage areas organised.

Food storage:
Each room has its own labelled plastic storage bin where you can keep your food and personal kitchen items. For guests staying in the Guest House at the back of the property, these bins can be found in the kitchen area.

Before you check out:
Please take a moment to check your storage bin and the fridge for any food or products that belong to you. If you have anything you’re leaving behind, please let us know before you check out, so we can make sure it doesn’t get left behind, take up space, or go to waste.

We have several shared bathrooms and showers around the property, so feel free to have a wander and find the ones most convenient for you.

There is one toilet and two showers up by the Guest House, one toilet and one shower near the Bouldering Gym, and two toilets near the Main House.

A quick note about our plumbing: please do not flush toilet paper down any of the toilets. The plumbing and pipes here are relatively delicate, and toilet paper can cause blockages that are difficult and time-consuming to fix. Bins are provided in every toilet for used toilet paper — please use these instead.

🔥 Hot water: Our showers are gas heated. If you suddenly find that your shower is running cold, it’s most likely that the gas has run out. Please let us know and we’ll take care of it as soon as possible.

Thank you for helping us keep everything running smoothly!